Privacy Policy

Effective: July 15, 2026

Cleanslate Group ("Cleanslate," "we," "our," or "us") values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us through our website (Cleanslategrp.com), email, phone, text messaging (SMS), and other business communications (collectively, our "Platforms").

Cleanslate is the controller of the personal information collected through our Platforms for purposes of applicable data protection law. Where we process personal information on behalf of our business customers (for example, in connection with services we provide to them), we act as a processor and you should contact the relevant business customer as the controller in the first instance regarding your data protection rights.

1. Scope and Applicability

1.1 Scope

This Privacy Policy applies to all information we collect in email, text, and other electronic messages between you and us, as well as information you provide when you contact us directly. By using our Platforms, you agree to the terms of this Privacy Policy. Please read this policy carefully.

1.2 Applicability

(a) This Privacy Policy also applies to all information we collect:

• In email, text, and other electronic messages between you and us or through links to our website.
• When you send us any feedback, questions, comments, suggestions, or ideas.

(b) This Privacy Policy does not apply to information collected:

• Offline or through any other means, including on any other website operated by Cleanslate or any third party (including our affiliates and subsidiaries).
• By any third party (including our affiliates and subsidiaries), including information collected through any application or content that may link to or be accessible from our website.

2. Information We Collect

2.1 Personal Information

We may collect the following categories of personal information:

• Name
• Company name
• Job title
• Email address
• Phone number (including mobile phone number)
• Business address
• Account and order information
• Records of communications with us (including call logs, emails, and text messages)
• Internet or network activity information (such as IP address, browser type, and pages visited on our website)

2.2 How Information is Collected

We collect this information:

• Directly from you when you fill out forms, place an order, or communicate with us.
• Automatically as you navigate our website through cookies and similar technologies.

3. Cookies and Tracking Technologies

When you access or use our Platforms, we may automatically collect certain information through cookies and similar tracking technologies.

3.1 Cookies

A cookie is a small data file stored on your device when you visit a website.

• Strictly Necessary Cookies – Required for website functionality.
• Performance / Analytics Cookies – Help us understand website usage, including through Google Analytics.
• Functionality Cookies – Remember your preferences for a better experience.
• Targeting / Advertising Cookies – Deliver relevant advertisements and measure campaign effectiveness.

3.2 Web Beacons and Pixel Tags

Our website and emails may contain web beacons, pixel tags, or similar technologies to help measure website usage and email engagement.

3.3 Third-Party Cookies

Some cookies are placed by third-party providers such as Google Analytics and advertising partners. Their use is governed by their own privacy policies.

3.4 Your Cookie Choices

Most browsers accept cookies by default. You may choose to remove or reject cookies through your browser settings, although doing so may affect website functionality.

3.5 Do-Not-Track Disclosure

Because there is currently no universally accepted standard for Do-Not-Track (DNT) signals, our website does not respond to browser DNT requests.

4. How We Use Your Information

We use your information to:

• Process and fulfill orders.
• Schedule installations, service, and maintenance visits.
• Provide customer support.
• Respond to questions and requests.
• Send appointment reminders and service updates.
• Communicate via SMS, email, phone, or other channels.
• Improve our customer experience and Platforms.
• Detect, prevent, and address fraud or illegal activities.
• Comply with legal and contractual obligations.
• Use your information for any other purpose with your consent.

5. Legal Basis for Processing

If required by applicable law, we rely on the following legal bases for processing:

• Contractual Necessity – To fulfill orders, schedule services, and provide customer support.
• Legitimate Interests – To improve our services, prevent fraud, maintain security, and conduct direct marketing.
• Legal Obligation – To comply with applicable laws and regulations.
• Consent – Where processing is based on your consent, you may withdraw that consent at any time.

6. SMS/Text Messaging

6.1 Opt-In and Consent

By providing your mobile phone number and expressly consenting to receive text messages from Cleanslate Group, you agree to receive business-related SMS messages. Consent is not a condition of purchasing goods or services.

6.2 Types of Messages

• Appointment reminders
• Service scheduling and technician arrival updates
• Order confirmations and status updates
• Shipping and delivery notifications
• Customer support communications
• Other business-related communications regarding your account

6.3 Message Frequency and Rates

Message frequency varies. Message and data rates may apply.

6.4 Opt-Out

Reply STOP at any time to unsubscribe. You will receive a one-time confirmation message and no further SMS messages unless you opt in again.

6.5 Help

Reply HELP to any SMS message or contact us using the information provided below.

6.6 Mobile Information Sharing

We do not share your mobile number or SMS consent with third parties or affiliates for marketing or promotional purposes.

7. Sharing of Information

We do not sell, rent, or trade your personal information. We may share information only in the following situations:

• Service Providers – Vendors providing communications, hosting, payment processing, or customer support.
• Legal Requirements – When required by law or legal process.
• Protection of Rights – To investigate fraud, enforce policies, or protect safety.
• Business Transfers – In connection with mergers, acquisitions, financing, or asset sales.

8. Deidentified and Aggregated Data

We may create aggregated, anonymized, or deidentified information for research, analytics, service improvements, and other lawful business purposes. Such information cannot reasonably identify you.

9. Third-Party Links

Our website or communications may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies.

10. Data Security

We maintain administrative, technical, and physical safeguards designed to protect your personal information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Cross-Border Data Transfers

Your personal information may be transferred to and processed in countries outside your own, including the United States. Where required, we use Standard Contractual Clauses, adequacy decisions, and other safeguards to protect your information.

12. Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer required, information will be securely deleted or anonymized.

13. Children's Privacy

Our services are intended for business use and are not directed to children under 18 years of age. We do not knowingly collect personal information from children under 13 years old and will promptly delete such information if discovered.

14. Your Choices and Rights

Depending on your location, you may have the right to:

• Access your personal information.
• Correct inaccurate or incomplete information.
• Request deletion of your personal information.
• Request data portability.
• Restrict processing.
• Object to processing based on legitimate interests.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with an applicable data protection authority.
• Opt out of SMS communications by replying STOP.
• Opt out of marketing emails using the unsubscribe link.

14.2 Submitting a Request

To exercise any of these rights, please contact us at connect@cleanslategrp.com. We will respond within the time required by applicable law and will not discriminate against you for exercising your privacy rights.

15. State and International Privacy Rights

15.1 California Residents

If you are a resident of the State of California, you may have additional rights under the California Consumer Privacy Act of 2018 ("CCPA"), as amended by the California Privacy Rights Act of 2021 ("CPRA"). This section describes the categories of personal information we collect, the purposes for which we use it, and your specific rights under California law.

(a) Categories of Personal Information Collected

In the preceding twelve (12) months, we have collected the following categories of personal information:

• Identifiers: Name, email address, phone number, business address, IP address, and similar identifiers.
• Personal Information: Name, address, telephone number, and records of services purchased or considered.
• Internet or Other Electronic Network Activity Information: Browsing history on our website, information regarding interactions with our website, IP address, browser type, and pages visited.
• Professional or Employment-Related Information: Company name, job title, and business contact information.

(b) Your California Privacy Rights

As a California resident, you have the following rights:

• Right to Know. Request disclosure of the categories of personal information we have collected, the sources of that information, the business or commercial purpose for collecting it, the categories of third parties with whom we share it, and the specific pieces of personal information we maintain about you.
• Right to Delete. Request deletion of your personal information, subject to applicable legal exceptions.
• Right to Correct. Request correction of inaccurate personal information that we maintain about you.
• Right to Data Portability. Request a copy of your personal information in a structured, commonly used, and machine-readable format.
• Right to Opt Out of Sale or Sharing. You may opt out of the "sale" or "sharing" of your personal information as defined by the CCPA/CPRA. We do not sell your personal information or share it for cross-context behavioral advertising purposes.
• Right to Limit Use of Sensitive Personal Information. We do not use or disclose sensitive personal information beyond what is permitted under the CCPA/CPRA.
• Right to Non-Discrimination. We will not discriminate against you for exercising any of your CCPA/CPRA rights.

(c) Exercising Your California Rights

• To exercise your rights, submit a verifiable consumer request by emailing connect@cleanslategrp.com or by contacting us using the information provided in Section 17. Only you, or a person authorized to act on your behalf, may make a request regarding your personal information.
• You may designate an authorized agent to act on your behalf. We may require signed written authorization and verification of your identity.
• We will respond to verifiable consumer requests within forty-five (45) days. If additional time is required (up to ninety (90) days), we will notify you of the reason and expected timeframe.

(d) California Shine the Light

California's "Shine the Light" law (Cal. Civ. Code § 1798.83) permits California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. We do not disclose personal information to third parties for their own direct marketing purposes.

15.2 Other U.S. State Residents

Residents of Colorado, Connecticut, Virginia, Utah, Texas, Oregon, Montana, and other states with applicable consumer privacy laws may have similar rights, including the right to access, correct, and delete personal information, and the right to opt out of targeted advertising and the sale of personal information. To exercise these rights, please contact us using the information provided in Section 17 below.

15.3 International (EEA/UK) Residents

If you are located in the European Economic Area (EEA) or the United Kingdom, your rights are described in Section 14 above, including the rights to access, correction, deletion, portability, restriction, objection, and the right to lodge a complaint with a supervisory authority. Please refer to Sections 5 (Legal Basis for Processing) and 11 (Cross-Border Data Transfers) for additional information relevant to your jurisdiction.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. If we make material changes to how we treat your personal information, we will notify you by email (if we have your email address on file) or through a notice on our website. Your continued use of our Platforms after such changes are posted constitutes your acceptance of those changes. We encourage you to review this Privacy Policy periodically.

17. Contact Us

If you have questions regarding this Privacy Policy, our privacy practices, or wish to exercise any of your rights described above, please contact:

Cleanslate Group
Phone: 866.510.8080
Email: connect@cleanslategrp.com
Website: Cleanslategrp.com